Refund policy

At Valour Beauty, we want you to be completely in love with your purchase! If you are not entirely satisfied, we are here to help with a smooth and hassle-free return process.

Policy Summary at a Glance

Overview Policy Details
Return Window 14 Days from the date of delivery
Eligible Condition Original packaging, unworn, uncolored, unaltered lace, undamaged
Return Shipping Fee Covered by customer (trackable service recommended)
Processing Time 5–10 Business Days after inspection
Refund Method Original payment method
Initiate Return WhatsApp: +971 50 362 9896

Eligibility Criteria for Returns

To be eligible for a return or exchange, the item must strictly meet the following conditions:

  • Must be notified within 14 days of receiving your parcel.

  • Must be in its original, unworn, and undamaged condition.

  • Hair must not be colored, bleached, or altered.

  • Lace must remain uncut and unaltered.

  • Must include all original packaging and tags.

⚠️ Important Note: It is your responsibility to thoroughly reinspect the wig or unit prior to any installation or customization.

How to Initiate a Return

  1. Send a Message: Contact our customer support team on WhatsApp at +971 50 362 9896.

  2. Provide Details: Include your order number, reason for return, and clear photos/videos if applicable.

  3. Receive Instructions: Our team will review your request and send you the return instructions and address.

  4. Ship the Item: Pack the item securely and ship it back using a trackable courier service.

Return Shipping Costs

  • Standard Returns: Customers are responsible for paying their own return shipping costs. Delivery charges from the original order are non-refundable.

  • Package Safety: We strongly recommend using a trackable shipping service. Valour Beauty is not liable for items lost or damaged in transit by courier services.

Damaged, Defective, or Incorrect Items

If you received the wrong unit or a defective product, we will fix it immediately at no extra cost:

  • Contact us straight away via WhatsApp (+971 50 362 9896) with photo/video evidence.

  • Once our team verifies the defect, we will arrange a replacement or full return provided the hair/lace has not been tampered with.

Refund Process

  • Inspection: Once your return is delivered to us, we will inspect the item and notify you of the approval or rejection of your refund.

  • Payout: Approved refunds will be automatically processed back to your original payment method within 5 to 10 business days.